As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer.
Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as well as your ability to listen, communicate and bring questions and problems to quick resolution. If you’re in sales, there’s an added requirement: maximizing conversion rates.
The bottom line is: you need a resume that sets you apart from the competition … one that captures and holds the attention of a hiring manager.
Dissect the Job Description
Thoroughly review the job description or posting for the specific position, so you know exactly what the employer is looking for. Make sure your resume includes keywords from the JD, and clearly portrays you as the best person for the job. This includes highlighting your strengths in:
- Handling stressful calls: Be prepared with specific examples of how you’ve achieved success in past situations. Include any professional training you’ve completed in areas such as communications, dealing with difficult people and conflict resolution.
- Achieving results: Use numbers whenever possible. Data and percentages speak volumes. For example, include statements such as these on your resume: “achieved a customer satisfaction rating of 95 percent within six months, exceeding company expectations” or “cross trained more than 150 staff members in three years.”
- Mastering technology: Highlight your knowledge of relevant hardware, software, phone systems, data entry and applications.
It’s critically important to emphasize your professionalism and soft skills as well. In addition to critical thinking and troubleshooting finesse, show how you have maintained high levels of patience and efficiency while minimizing customer dissatisfaction and building loyalty to your company’s products or services.
Partner With the Right Staffing Agency
Whether you’re an experienced veteran or are just getting your feet wet as a call center representative, working with a staffing firm that specializes in customer service can make all the difference. PrideStaff Fresno can help you optimize your opportunities and find the temporary or full-time job that’s right for you. Read our related posts or contact us today to learn more.