The Watercooler is PrideStaff’s blog covering trends and tips for successfully managing issues in the workplace, such as: retention, employee engagement, and interviewing.

Recent Articles

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As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as… Read more »

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Effective training should start on day one of an employee’s tenure at your company and become successive as a person grows within the organization. The short-term expense is well worth the long-term gains, as you develop satisfied, qualified, productive workers. Recent research showed that 40 percent of employees who received poor training left their jobs… Read more »

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Creating a Top Tier Resume in Fresno

A job candidate’s resume is their first introduction to you, the hiring manager responsible for matching the best talent with the right roles. Hiring mistakes are devastatingly costly to everyone involved – starting with you, your HR team and your organization. They hurt candidates, too, so you want to avoid them at all cost. It’s… Read more »

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Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are pre-arranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is… Read more »

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A behavioral approach to interviewing can take the guesswork out of hiring with a structured process that helps you better assess candidates’ knowledge, skills, work styles and other relevant competencies – as you narrow the field toward your final decision. Behavioral questions delve into an individual’s actions and results in past work situations that are… Read more »

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How to Find Top Job References

Skills versus personality … which one is more important in a job candidate? A successful long-term employee has a personality that matches both their role within your company and your workplace culture. And while skills, knowledge and ability can be developed with experience, an employee’s personality is unlikely to change. In one study of more… Read more »

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A recent study showed that less than half (45 percent) of workers felt their annual reviews were a fair representation of their work performance. Only 37 percent said their managers provided accurate feedback. When you’re seeking the full picture of your performance, don’t just look up the organizational chart – but also look right, left,… Read more »

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Finding a Career Mentor

Not all job hoppers are alike. When you first glance at the resume of a candidate who has changed jobs frequently in recent years, it may send up an automatic red flag that makes you want to toss it immediately into the “reject” pile. Not so fast. Be careful not to miss out on a… Read more »

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The right attitude toward work and the workplace is essential – whether you’re the employee or the boss. So if your manager displays hostility on more than just an occasional basis, you need to take the right steps to change the situation for the better. Research reported by the Journal of Applied Psychology has shown… Read more »

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Keeping your employees happy, focused and productive is vital to the success of your business. And today, people view benefits – including paid vacation – as being just as important as salary when it comes to where they work. It’s time that every employer got smart about the critical need to offer work/life balance to… Read more »