The best customer service representatives have mastered specific skills, which you need demonstrate on your resume, during interviews and throughout your job search. In every situation, the goal of great service is to show a customer that:

Here’s a closer look at four of these “must-have” skills:


Efficiency is important, of course, but not as important as great service. Customers often are confused, upset or frustrated as they reach out to you for support. Patience is critical in building rapport, keeping things calm and ensuring your customers feel they’re being treated by someone who is knowledgeable, friendly, caring and competent.


Pay attention, listen to their language and the terms they use to describe their problems, and be constantly mindful to any and all feedback you receive.

Time Management

Balance patience with time management. Spend the right amount of time with each customer. Give them the personal attention and response they need, while delivering what they want in an efficient manner.

Closing Ability

Having strong closing ability is not the same thing as closing a sale. Being able to close with a customer means ending the conversation with them – and you – feeling everything has been taken care of, or will be.

The PrideStaff Fresno team would love to help you find your next great customer service job. We’re backed by a national client network and have access to a full range of positions where your unique skills and personality can be put to the best possible use. Contact us today to learn more.

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