How to Craft the Perfect Call Center Resume
As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as […]
How Employees Benefit From Continuous Training
Effective training should start on day one of an employee’s tenure at your company and become successive as a person grows within the organization. The short-term expense is well worth the long-term gains, as you develop satisfied, qualified, productive workers. Recent research showed that 40 percent of employees who received poor training left their jobs […]
What Hiring Managers Should Look for in Resumes
A job candidate’s resume is their first introduction to you, the hiring manager responsible for matching the best talent with the right roles. Hiring mistakes are devastatingly costly to everyone involved – starting with you, your HR team and your organization. They hurt candidates, too, so you want to avoid them at all cost. It’s […]
The Secrets to a Great Phone Interview
Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are pre-arranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is […]
Using Behavioral Interviews to Find the Right Candidate
A behavioral approach to interviewing can take the guesswork out of hiring with a structured process that helps you better assess candidates’ knowledge, skills, work styles and other relevant competencies – as you narrow the field toward your final decision. Behavioral questions delve into an individual’s actions and results in past work situations that are […]
How to Handle a Candidate Whose Background – But Not Personality – Fits the Criteria
Skills versus personality … which one is more important in a job candidate? A successful long-term employee has a personality that matches both their role within your company and your workplace culture. And while skills, knowledge and ability can be developed with experience, an employee’s personality is unlikely to change. In one study of more […]
Questions to Ask in an Interview of Candidates Who Change Jobs Frequently
Not all job hoppers are alike. When you first glance at the resume of a candidate who has changed jobs frequently in recent years, it may send up an automatic red flag that makes you want to toss it immediately into the “reject” pile. Not so fast. Be careful not to miss out on a […]
What to Do When Your Manager’s Hostile Attitude is Affecting Your Workplace
The right attitude toward work and the workplace is essential – whether you’re the employee or the boss. So if your manager displays hostility on more than just an occasional basis, you need to take the right steps to change the situation for the better. Research reported by the Journal of Applied Psychology has shown […]
Are You Allowing Your Employees to Take Enough Time Off?
Keeping your employees happy, focused and productive is vital to the success of your business. And today, people view benefits – including paid vacation – as being just as important as salary when it comes to where they work. It’s time that every employer got smart about the critical need to offer work/life balance to […]
Be Careful What You’re Posting on Social Media
Social media can help – or hurt – your career. Sites like Facebook, Twitter and Google+ allow employers to get a glimpse of who you are outside the confines of your resume, cover letter and interview. Just remember, while social media is a prime communication vehicle, it’s all public. So, use your best judgment regarding […]