Identify Performance Problems in the Workplace

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Workplace performance issues rarely fix themselves. Ideally, you need to identify them before they magnify into major problems. At the very least, you need to reel them in, bringing employees and teams back to maximum productivity. Causes of Underperformance When considering how to rectify poor performance, begin by identifying its underlying causes. This will help… Read more »

Job Search Tactics You Should Be Avoiding

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Even the savviest candidates can fall prey to mistakes that can cost them a job. Job hunting is not easy, and there’s no single perfect formula for success. But there are some errors you can avoid, to help you stay on the right track. These tactical missteps include the following.  Too Much Time Spent Applying… Read more »

Tips For Uncovering Your True Hiring Needs

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The best hiring strategy comes down to two key factors: knowing exactly what you need in a new employee – and knowing where to find it. If you effectively address these two areas, then you can stay on track for talent acquisition success. Follow This Checklist To be sure you clearly understand your hiring needs,… Read more »

Dos and Don’ts for Your First Day of Work

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Being the new kid at work is both challenging and exciting. On your first day, you’ll be faced with difficulties as well as opportunities. Your goal is to make the most of both. Here are some dos and don’ts to get you off on the right foot, so you make a great first impression and… Read more »

Important Things You Can Learn From Exit Interviews

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It’s tough when a good employee leaves your company. Rarely can you change their mind, once they’ve made up their minds – but you can use an exit interview as a rich source of information to help your organization improve. Rarely, if ever, will you receive such candid, frank feedback from a current member of… Read more »

How to Have a Successful Career in 2018

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There’s a good reason why January is the busiest job search month of the year. Companies tend to be hiring, and for many people, it’s time to take stock in their lives and consider a new direction. Most people change jobs 10 to 15 times during their working lives. There’s no reason you have to… Read more »

Follow These Steps to Simplify Your Hiring Process

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The average time it takes to fill an open position is about 42 days – up from just 25 days a few years ago. Due to the ease with which anyone can now apply for a job, the volume of potential candidates for most roles has increased substantially – and with this increase has come… Read more »

The Importance of Investing in Employee Satisfaction

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It should come as no surprise that happy employees are more productive. Research continues to support this fact, including a study of more than 700 workers conducted by the University of Warwick. It showed that happy employees were 12 percent more productive than their counterparts, while unhappy employees were 10 percent less productive. In other… Read more »

The Secrets to a Great Phone Interview

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Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are prearranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is… Read more »

How to Craft the Perfect Call Center Resume

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As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as… Read more »